• Refund & Returns

At Organic Aliment, we strive to ensure that every customer receives the highest quality organic products. However, if you are not completely satisfied with your purchase, we’re here to help.

  • Eligibility for Returns

We accept returns under the following conditions:

  • Products must be unopened, unused, and in original packaging
  • Return request must be made within 3 days of delivery
  • Perishable items (like fresh food) are non-returnable, unless damaged or spoiled upon arrival
  • Proof of purchase (invoice or order confirmation) is required
  • Return Process

To initiate a return:

  1. Email us at support@organicaliment.com with:
    • Your order number
    • Product name
    • Reason for return (with photo if damaged or incorrect)

2. Our team will review your request and respond within 24–48 hours

3. If approved, we will guide you through the return shipping process

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly delivered.

  • Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 3–5 business days
  • Refunds will be issued via the original payment method (SSLCommerz, bKash, etc.)
  • You will receive an email confirmation when the refund is completed
  • Exchanges

We only replace items if they are defective, damaged, or expired at the time of delivery. If you need to exchange an item, contact us within 48 hours of receiving your order.

  • Non-Returnable Items
  • Fresh or perishable food items
  • Opened or used products
  • Discounted or clearance items (unless defective)
  • Need Help?

For any return or refund-related queries, please contact us at:

  • Email: organicaliment@gmail.com
  • Phone: +8801716-339501
  • Website: https://www.organicaliment.com